ASSISTANT E-COMMERCE MANAGER

Job Description

  • Responsible for overall E-Commerce operations such as to plan, implement and manage the development of all e-commerce strategies in alignment with company goals and objectives.

  • Responsible on monitoring daily e-commerce operations such as order processing, generating daily / weekly reports including product listing, inventory management, customer service, etc

  • Monitor all online enquiries promptly and professionally to improve customer conversion rate, customer service and brand image.

  • Monitor and lead online order fulfillment, inventory, return or exchange issues on the system in a timely manner.

  • Ensure and maintain an accurate product catalog (pricing, copy, imagery,etc.) on all marketplaces and own website.

  • Coordinate internal resources and collaborate with other departments such as operations, marketing, merchandising, Distribution center, IT support and other related departments to improve the overall efficiency of the e-commerce business and its performance.

  • Collaborate with Marketing Team or Vendor on the marketing, design, and operations to set up new products & promotions online.

  • Build and maintain all promotional tools and campaigns (promo codes, gift with purchase, online brand day, etc.)

  • Analyse industry trends such as market, consumers and products, emerging technologies and best practices to continuously improve the online shopping experience.

  • Coordinate on all product and promotional activity on website, ensuring accuracy andtimeliness of input and loading of information into e-commerce platform management system.

  • Ensure outlet budget and sales target set by the Company is achieved.

  • Monitor and analyze sales performance and merchandise mix

  • Maintain awareness of market trends in the online retail industry.

  • Any other ad hoc task assigned by the Management.

Requirements

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Marketing, Advertising/Media, Mass Communications or equivalent.

  • Required language(s):Mandarin, English, Bahasa Malaysia

  • At least 3Year(s) of working experience in the E-commerce business/related field is required for this position.

  • Required Skill(s): Online Marketing, Sales & Communication, Google Suite

  • Possess own transport & willing to travel within the Klang Valley area.

  • Familiarity with online content development tools and campaign management

  • Ability to balance multiple priorities and meet deadlines

  • Able to communicate clearly and concisely, both orally and in writing

  • Able to be work to Kampung Baru Subang

  Employment Type:  Permanent (Full Time)

  Min. Education:  Degree

  Spoken Language:  Malay, English, Mandarin

  Written Language:  Malay, English, Mandarin